PRIVACY POLICY

Last updated: September 2026

At ZRON°, accessible from zron.in, we value the trust you place in us and are dedicated to safeguarding your privacy and personal data. This Privacy Policy outlines what information we collect, why we collect it, and how your information is handled when you browse our Website or purchase our products.

1. Information We Collect

When you interact with ZRON°, we collect information necessary to fulfill your orders and improve your shopping experience:

Identity & Contact Data: Name, email address, mobile phone number, and delivery address provided during checkout or account creation.
Order Details: Garment selections, sizes, colors, order values, and fulfillment status.
Technical & Usage Data: IP address, browser type, device information, and pages visited, collected through standard web logs and essential cookies.

Payment Security Guarantee:

ZRON° never collects, stores, or processes your credit card numbers, debit card numbers, CVVs, or UPI MPINs. All payment transactions are securely handled directly through Razorpay, an RBI-licensed, PCI-DSS Level 1 compliant payment gateway.

2. How We Use Your Information

We use the collected information strictly for legitimate commercial purposes:

To process, manufacture, pack, and ship your apparel orders.
To send transactional order updates, tracking links, and delivery notifications via SMS, WhatsApp, or Email [Confirm marketing communication consent policy with Bishal].
To assist you with size exchanges, customer support tickets, or refunds.
To detect and prevent fraudulent transactions or COD order abuse.

3. Sharing of Information with Third Parties

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only with trusted operational partners strictly needed to deliver your purchase:

Fulfillment & Courier Partners: Printing and courier logistics networks (e.g. Qikink, Delhivery, Bluedart, Xpressbees) receive your name, address, and phone number to execute doorstep delivery.
Payment Aggregators: Razorpay handles secure online payment authorization.
Cloud Infrastructure: Encrypted databases (Supabase) host customer profiles and order records under strict access controls.

4. Cookies & Tracking

We use minimal, essential session cookies to remember items in your shopping bag, maintain login sessions, and track anonymous website performance. You can disable cookies through your browser settings, though some shopping cart features may not function properly without them.

5. Data Protection & Your Rights

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA), you have the right to request access to the personal data we hold about you, request corrections, or ask for the deletion of your account.

To exercise any of these rights, please email our Privacy and Grievance desk at support.zron@gmail.com.

6. Contact & Grievance Redressal

For privacy concerns, data requests, or grievance redressal, please contact:

Grievance Officer: [Confirm designated grievance officer name with Bishal - e.g., Bishal Das]
Email: support.zron@gmail.com
Address: ZRON°, Kolkata, West Bengal, India