CANCELLATION & REFUND POLICY

At ZRON°, we are committed to delivering premium quality streetwear and ensuring complete transparency. Please review our policies regarding order cancellations, size exchanges, returns, and refunds below.

1. Order Cancellation Policy

• Before Production/Dispatch: You may cancel your order within [Confirm cancellation window: 2 hours with Bishal] of placing it by emailing support.zron@gmail.com with your Order ID. Full refund will be credited back to your original payment method.
• After Production/Dispatch: Once a print run has been initiated or the package has been handed to our courier partner, the order cannot be cancelled. You may, however, request an exchange upon receiving the item.

2. Size Exchange Policy

We want you to look and feel your best in our cuts. If your tee doesn't fit as expected, we offer one complimentary size exchange per order:

• Request must be submitted within 7 days of the verified delivery date.
• Garment must be in original condition: unworn, unwashed, free from deodorant/perfume scents, with all tags attached.
• If your desired replacement size is out of stock, we provide store credit or exchange for another style of equal value.

3. Damaged, Defective or Incorrect Items

In the rare event that you receive a defective garment, print irregularity, or wrong variant:

• Notify our team within 48 hours of delivery at support.zron@gmail.com.
• Include your Order ID along with clear unboxing photos or a short video highlighting the defect.
• We will immediately arrange a free reverse pickup and offer a complimentary replacement or a full refund.

4. Non-Returnable Items

Returns or refunds cannot be accepted under the following conditions:

• Garments that have been washed, worn, altered, or damaged by the user.
• Items missing original brand tags or original packaging.
• Requests placed after the 7-day post-delivery window.

5. Refund Processing Timelines

Once your return arrives at our inspection facility and passes quality checks:

• Prepaid Orders (Cards/UPI/Net Banking via Razorpay): The refund is initiated within 24-48 business hours. Funds typically reflect in your original bank/card account within 5-7 business days.
• Cash on Delivery (COD) Orders: The refund will be credited via direct UPI or NEFT bank transfer within [Confirm COD refund timeline: 3-5 business days with Bishal] after you provide verified account details.

6. How to Initiate a Return or Exchange

Please email support.zron@gmail.com with:

1. Your Order ID (e.g. ZRON...)
2. Reason for exchange/return
3. Desired size/replacement item
4. Photographs if item is defective