ZRON°

REFUND, RETURN & EXCHANGE POLICY

Effective Date: 18 July 2026

Welcome to ZRON. We are committed to providing high-quality products and a seamless shopping experience. Please read our Refund, Return & Exchange Policy carefully before placing an order.

1. Eligibility

To be eligible for a return or exchange, the product must:

  • Be returned within 7 days of the delivery date.
  • Be unused, unworn, unwashed, and free from stains, perfume, deodorant, or any signs of use.
  • Have all original tags, labels, and packaging intact.
  • Be accompanied by a valid order number or proof of purchase.

Products that do not meet these conditions may be rejected after inspection.

2. Size Exchange

We understand that choosing the right size online can be difficult.

We offer one size exchange per order within 7 days of delivery, subject to stock availability.

The exchanged product must be:

  • Unused
  • Unwashed
  • In original condition
  • With all tags attached

If the requested size is unavailable, we may offer:

  • Store credit, or
  • A replacement with another available size or product of equal value.

3. Returns

We currently do not accept returns for refunds in the following cases:

  • Incorrect size selected by the customer (eligible for exchange only).
  • Change of mind or preference.
  • Minor color variations due to screen displays or photographic lighting.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

  • You must notify us within 48 hours of delivery.
  • Contact us at support@zron.in with your order number, clear photos or an unboxing video showing the defect, and a brief description of the issue.

After review, we will arrange a reverse pickup and provide:

  • A free replacement, or
  • A full refund (to original payment method or UPI for COD orders).

5. Return Shipping & Reverse Pickup

Reverse pickup is available across most serviceable pincodes in India.

  • For Damaged/Wrong items: Reverse pickup is completely free.
  • For Size Exchanges: The first size exchange reverse pickup is complimentary.
  • If reverse pickup is unavailable in your area, you may self-ship the product to our warehouse address after confirmation with our support team.

6. Refund Processing

Once your returned item is received and inspected at our facility:

  • Approved refunds will be initiated within 24-48 business hours.
  • Prepaid orders: Refund is credited to the original payment source (Cards/UPI/Netbanking) within 5-7 business days.
  • COD orders: Refund will be credited via direct UPI or bank transfer upon receiving your verified account details.

7. Contact Us

For any questions or return/exchange assistance, please reach out to: